Our supports
SERVICES / OUR SUPPORTS /
Support coordination & Specialist support coordination
At OdysseyCare, we understand that navigating the NDIS can feel overwhelming, confusing, emotionally draining, and at times isolating. Whether you are new to your NDIS plan or managing complex, high-risk circumstances, our team brings decades of combined NDIS expertise and over 15 years of experience across disability, mental health, and community services to walk beside you every step of the way.
Our Support Coordination and Specialist Support Coordination services are built around your individual needs, your goals, and your life. We work closely with participants, families, carers, allied health teams, schools, hospitals, and community services to ensure your supports are connected, coordinated, and working hard for you.
You are not alone on this journey. We are here, with you, for you, and beside you.
A support plan built around you
OdysseyCare provides both Support Coordination and Specialist Support Coordination, ensuring that every participant receives the right level of support at the right time.
Our support coordinators take the time to truly understand your situation. We do not offer a one-size-fits-all approach. Instead, we develop a personalised support plan that reflects your goals, your strengths, your circumstances, and the life you want to build.
Whether you need help understanding and implementing your NDIS plan, connecting with the right service providers, or preparing for a plan review, our team brings local knowledge, genuine care, and real expertise to every interaction.
NDIS funding for Support Coordination
Support Coordination and Specialist Support Coordination are both funded through the Capacity Building budget in your NDIS plan, under the Support Coordination support category.
Our team handles all documentation and works closely with participants, families, and other service providers to ensure your services are properly registered and claimed through the NDIS. We make the process as smooth and straightforward as possible, whether your plan is self-managed, plan-managed, or NDIA-managed.
What to know before getting started
To help us deliver the best possible support coordination experience, please keep the following in mind:
Please have a copy of your current NDIS plan available when you contact us, as this helps our team understand your funding and goals
All participants must complete onboarding documentation prior to services commencing
Our team will guide you through all required documentation, including your service agreement, intake form, and consent forms
If your circumstances or support needs change at any time, we ask that you let us know as soon as you are able so we can respond and adjust supports promptly
If you have any questions before getting started, our team is here to help. You will never have to figure this out alone.
Support Coordination services we provide
Our NDIS support coordination services are comprehensive, flexible, and designed to assist participants across a wide range of needs and situations.
Supports available through our team include:
Understanding and implementing your NDIS plan - helping you make sense of your funding categories and what supports you can access
Coordinating providers and supports - connecting you with suitable service providers, managing service agreements, and coordinating multiple providers seamlessly
Advocacy with the NDIA and mainstream services - advocating strongly on your behalf with the NDIA, health services, education systems, and community services
Plan review preparation and support - working closely with you to document progress, identify changing needs, and prepare confidently
Building informal and community supports - strengthening your connections with family, community programs, and local networks
Capacity building and independence development - building your skills and confidence to manage your own supports over time
Mental health and psychosocial goal development - supporting you to develop meaningful mental health and psychosocial goals that reflect your recovery journey
Whatever your circumstances, our team is here to ensure your supports are working for you every step of the way.
Who can access our Support Coordination services?
Our support coordination services are open to:
NDIS participants with Support Coordination or Specialist Support Coordination included in their NDIS plan
Participants with psychosocial, intellectual, or physical disability
Children, young people, adults, and families with complex support needs
Participants transitioning from hospital, justice, or crisis environments
If you are unsure whether you have support coordination funding in your plan, or whether you may be eligible, our team is happy to help you understand your options and navigate the process.
Why choose OdysseyCare?
OdysseyCare was built on lived experience. Our Founder and Director, Leah Kolega, is a mother of four, one of whom is an NDIS participant. With over 15 years of experience across disability, mental health, justice, and community services, she built OdysseyCare to be the service she wished had existed. Genuine, reliable, compassionate, and truly focused on people.
That same commitment shapes every support coordination service we deliver:
Person-centred approach - every participant is supported as an individual, with a personalised plan built around their unique goals, circumstances, and life
Trauma-informed practice - our team creates safe, respectful, and empowering environments for participants with complex trauma, mental health challenges, and high-risk circumstances
Local knowledge and strong community ties - our coordinators are deeply connected to local services, providers, and community organisations across Geelong and Melbourne
After-hours support - available beyond standard business hours where agreed
Qualified and passionate staff - experienced, skilled, and genuinely passionate about making a real difference in the lives of participants and their families
We do not just coordinate supports. We build trusted relationships that help you move forward with confidence, clarity, and choice.
Frequently asked questions
Frequently Asked Questions
Yes, Support Coordination or Specialist Support Coordination needs to be included in your NDIS plan for us to provide this service under your NDIS funding. If you are unsure whether it is included in your plan, contact our team and we will help you check and explore your options.
What is the difference between Support Coordination and Specialist Support Coordination?
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What is the difference between Support Coordination and Specialist Support Coordination?
Support Coordination helps participants understand and implement their NDIS plan, connect with providers, and coordinate their supports. Specialist Support Coordination, available at Level 3, is designed for participants with more complex needs, including mental health challenges, crisis situations, housing instability, justice involvement, or high-risk circumstances. It involves a higher level of expertise and intensive coordination across multiple systems and services.
Do I need Support Coordination in my NDIS plan to access this service?
Yes, Support Coordination or Specialist Support Coordination needs to be included in your NDIS plan for us to provide this service under your NDIS funding. If you are unsure whether it is included in your plan, contact our team and we will help you check and explore your options.
Can OdysseyCare support me through a plan review?
Absolutely. Supporting participants through plan reviews is one of the most important parts of our role. We will work closely with you to document your current supports, identify what is working well, and advocate for the funding and supports you need going forward.
Connect with our Support Coordination team today
We look forward to welcoming participants and families across Geelong and Melbourne to our NDIS support coordination services.
Our friendly team is available Monday to Friday during business hours and will respond to all enquiries within 24 hours.
Ready to take the next step?
Contact us today and let us help you get the right supports in place.
NDIS funded support
Our community nursing services can be accessed through an NDIS plan, depending on participant goals, medical condition, and funding categories.
NDIS community nursing supports may be funded under:
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Daily Activities (Assistance with Daily Life)
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Improved Health and Wellbeing
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Improved Daily Living
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Support Coordination
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High Intensity Daily Personal Activities
Our team works closely with each participant, their NDIS planner, Support Coordinators, and family to ensure the right support is in place and funding is utilised effectively within their NDIS plan.
Important information
To support safe and effective community nursing care:
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Please share all relevant medical history, diagnoses, and current treatment plans prior to commencement
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A nursing assessment will be completed to develop an individualised care plan
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All onboarding documentation must be completed before nursing supports begin
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Any changes to a participant's medical condition or treatment should be communicated to our team promptly
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Our team will liaise with GPs, specialists, and other healthcare providers as required
Get started today
Reach out to our team today to discuss your unique needs and how we can support your health, independence, and overall wellbeing.